A Customer-Focused Culture Begins with Employees

By |January 31st, 2019|blog, Business, news|Comments Off on A Customer-Focused Culture Begins with Employees

Guest Post: Shep Hyken is a customer service expert, New York Times bestselling author and award-winning keynote speaker. He is the creator of The Customer Focus customer service training program. Follow Shep on Twitter @Hyken. There are many great companies that are considered “rock stars” in customer service, winning awards and accolades – Amazon, Apple, Nordstrom, [...]